Last Updated: 08 October 2025

Thank you for choosing Satat Smahi.
We aim to ensure your satisfaction with every purchase of our Ayurvedic pest-control products.
This Returns & Refund Policy outlines the conditions and process for requesting returns, replacements, or refunds.

1. Eligibility for Returns

You may request a return or exchange if:

• The product you received is damaged, defective, leaking, or different from what was ordered.
• The request is made within 7 days of delivery.
• The product is unused, in its original packaging, and includes all labels, tags, and accessories.

Note: Due to the natural and perishable nature of certain Ayurvedic formulations, returns may not be accepted for products that have been opened, used, or tampered with.

2. Return Process

To initiate a return or exchange:

1. Email us at satat@satatsmahi.com with your order number and a brief reason for the return.
2. Include clear photos or videos showing the product’s condition or damage (if applicable).
3. Once your request is reviewed and approved, our team will provide you with the return shipping address and instructions.

All return shipments must be securely packaged to prevent leakage or damage in transit.

3. Refunds

• Refunds are initiated only after the returned product is received and inspected at our facility.
• Approved refunds will be credited to your original payment method within 7 – 10 business days.
• Shipping charges are non-refundable, unless the return is due to an error on our part (wrong item, damaged product, etc.).
  
  
• In some cases, you may be offered store credit or replacement instead of a direct refund.

4. Exchanges

We offer exchanges only for defective or damaged products.
To request an exchange, please follow the same process as above.
Once approved, a replacement item will be dispatched within 3 business days after we receive your returned package.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeline:

1. Re-check your bank or payment provider account.
2. Contact your payment gateway or card provider, as processing times may vary.
3. If the issue persists, email us at satat@satatsmahi.com, and we’ll be happy to assist.

6. Contact Us

For any questions, concerns, or assistance regarding returns, exchanges, or refunds, please contact:

Satat Smahi
Website: https://satatsmahi.com
Email: satat@satatsmahi.com