Last Updated: 08 October 2025

At Satat Smahi, we are committed to delivering your Ayurvedic pest-control products quickly, safely, and with minimal environmental impact.
This Shipping Policy explains our order handling, timelines, delivery methods, and related terms.

1. Shipping Locations

We currently ship to:

• All major cities and serviceable pin codes across India.
• International orders may be considered upon request – please contact us for availability and estimated delivery timelines.

We are continuously expanding our logistics network to ensure our sustainable solutions reach more homes and businesses.

2. Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays are processed on the next working day.
• If an item is temporarily out of stock or delayed, our team will contact you with revised delivery options.

3. Delivery Time

• Standard Delivery: 3 – 7 business days (within India).
• Express Delivery: 1 – 3 business days (available in select regions).

Delivery times are estimated and may vary due to logistics delays, weather, holidays, or unforeseen conditions beyond our control.

4. Shipping Charges

• Shipping costs are calculated automatically at checkout based on your location, product weight, and order size.
• Free Shipping may be available during special promotions or for orders above a certain value (as notified on the website).
• We use eco-friendly packaging materials wherever possible to minimize environmental impact.

5. Order Tracking

Once your order has been shipped, you will receive:

• A confirmation email or SMS containing your tracking number.
• A live tracking link (when supported by the courier partner).

You can also check your order status anytime by contacting our customer care team.

6. Delayed or Lost Shipments

In case your shipment is delayed, misplaced, or lost in transit:

• Contact us immediately at satat@satatsmahi.com with your order details.
• We will coordinate with our logistics partners to trace and resolve the issue.
• Refunds or replacements will be processed according to our Return & Refund Policy.

7. Damaged or Leaking Packages

While we take great care in packaging our eco-formulated products, if you receive a damaged, leaking, or tampered parcel:

• Take clear photographs of the outer packaging and affected items.
• Notify us at satat@satatsmahi.com within 48 hours of delivery.
• We will offer a replacement or refund as per our internal review and refund policy.

8. Contact Us

If you have any questions or special delivery requests, please reach out to us:

Satat Smahi
Website: https://satatsmahi.com
Email: satat@satatsmahi.com